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Resiliency Services Advisor

Location: Raleigh, NC
Date Posted: 12-18-2018
Strategic Business Systems, Inc. (SBS) is hiring Resiliency Services Advisors to support data center operations in Raleigh, NC for a proprietary customer. Note: this position has a start date of March 1, 2019.
 
Job Description
  
Core Function:
The Resiliency Services Advisor position reports into client Service Delivery and has overall responsibility for clients and the contracts that they are subscribed to. Must have excellent customer facing skills and organizational abilities.
 
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.
 
  • Reports into Service Delivery and has administrative responsibility for Resiliency clients and the contracts that they are subscribed to.
  • Work with clients to execute their business recovery plans using customer assets and resources.
  • Assists customer in execution of exercises or outage emergencies, ensuring their overall satisfaction with the services provided.
 
Supervisory Responsibilities:
None

Requirements
Minimum Knowledge, Skills and Abilities Required: 
  • Strong Written & Verbal Communications Skills -- 3 yrs 
  • Knowledge and regular use of MS Office -- Word/Excel/PowerPoint -- 3yrs 
  • Ability to manage initiatives and adhere to timelines 
  • Adherence to tight deadlines -- internal and external customer related -- 2 yrs 
  • English: Fluent 
  • High School diploma or equivalent
  • Must have excellent customer facing skills and organizational abilities.
 
Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
 
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