Senior NetApp Engineer

Location: Silver Spring, MD
Date Posted: 01-10-2019
Strategic Business Systems, Inc hiring a Storage Management Engineer specializing in NetApp to provide onsite services for a customer in Silver Spring, MD.  The successful candidate will be responsible for support and management of the end customer’s NetApp storage infrastructure serving as NetApp’s onsite resident for the account.

The successful candidate will assist the customer to:
  • Identify the customer's storage team's skills specific to Cluster Mode and identify training still required using NetApp Cluster Mode Training Path and Cfor7 Forum
  • Identify how the Customer is using SAP, NOW, My AutoSupport, and other tool and knowledge sources to support the Cluster Mode environment
  • Identify the as-built Cluster Mode configuration and related available documentation for the Customer’s Data Storage Environment
  • Identify tasks to be completed as part of a Cluster Mode Training Path
  • Identify tasks required for managing the Customer’s Cluster Mode storage environment
  • Create a training path for Customer’s storage management team using Cluster Mode Training Path and NetApp Cfor7 Forum
  • Track progress for Customer’s storage management team against training path  
  • Conduct Cluster Mode environment as-built configuration Q&A sessions with Customer’s storage management team, referring to documented best practices for Cluster Mode operations
  • Review storage features new to Cluster Mode (vServers, LIFs, failover groups)
  • Conduct ad-hoc brown bag Q&A Knowledge Transfer training sessions
The candidate will also support cluster mode operations including:
  • Review current alerting and monitoring for the Customer’s Data Storage Environment
  • Discuss and agree how software monitoring tools can be integrated, such as OnCommand and MyASUP
  • Assist with NetApp Cluster Mode case reviews
  • Review/check operational and system status using best practices and recommended checks for administering Cluster Mode
  • Discuss and review the management of storage security and permissions in a Cluster Mode environment
  • Discuss and review how to deploy new storage resources in a Cluster Mode environment
  • Participate in Cluster Mode Consulting Review Sessions            
  • Share approach to performing research and analysis of a Cluster Mode environment for the following areas:
    • Testing
    • Assist with setting up Customer’s lab vServer Assist Customer’s storage management team to use lab for testing and training/knowledge transfer
    • Standard resident activities:
      • Monitoring, reporting, storage resource deployment issues, address questions, challenges
      • Data ONTAP and firmware upgrades and recommendations
      • Operations Manager (“OM”) implementations and upgrades
      • Onsite diagnostics and replacement of hardware components
      • Storage and data management system monitoring using OM
      • NetApp Global Support Center (“GSC”) coordination
      • Test planning and execution
      • Participation in regularly scheduled reviews with customer
      • Documentation of NetApp storage environment
    • Service Management:
      • Ensure the highest level of customer service to the customer, it is imperative that the customer and all NetApp personnel work within NetApp's defined service processes.
      • The candidate will serve as a facilitator between the customer's staff and NetApp’s Global Support Center (“GSC”).
U.S. Citizenship is required.
SBS encourages a flexible work environment that is focused on work-life balance. Additionally, SBS provides personal opportunity for growth through vendor led training, access to technical conferences and workshops, big vendor shadowing as well as a tuition reimbursement program. All of our positions are full time permanent positions. We have a comprehensive benefits program, Medical, Dental, Vision, 401k, Life Insurance, etc. SBS provides the opportunity to work with the best in the industry on a wide range of cutting edge enterprise technologies in a fast-moving culture that rewards leadership and creative thinkers.
If interested in learning more about this opportunity, please send your resume to paul.demetriou@sbsplanet.com or sarah.owens@sbsplanet.com.
Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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